Frequently Asked About Our Terms
If you violate terms—such as using fake identity details, attempting fraud, or exploiting a game glitch—we may suspend your account and forfeit any balance. We investigate each case and send a detailed explanation. You can appeal through support within 30 days if you believe the suspension was an error.
Yes. Log into your account, go to 'Wallet' and tap 'Payment Methods'. You can add DANA, OVO, GoPay or QRIS at any time. Deposits from your old method will still credit your account; new deposits use whichever method you select.
Withdrawals to DANA, OVO, GoPay and QRIS typically process within 15 minutes once verified. Bank transfers may take up to 2 hours during business days. Weekends and public holidays may add delay. Check your withdrawal history in-app to track status in real time.
Contact support immediately with your game ID, bet amount and what you believe went wrong. Our team reviews the game log and your account history. We respond within 48 hours and resolve disputes fairly based on the recorded data.
Yes. Open your account settings, scroll to 'Account Status' and choose 'Close Account' or 'Pause'. Closure is permanent after 30 days; pausing lets you resume later. Any balance is returned to your payment method within one week.
Yes. Whether you're playing Live Baccarat, Aviator, Mega Fishing or any slot, the same account terms apply—same payment rules, dispute process and data protection. Game-specific rules are shown in each game's own help section.
Our terms are the same across Indonesia. However, where local law permits, we may offer or restrict certain payment methods or game types in specific regions. Check your account settings to see what's available for your location, and contact support if you have questions.
